Shipping policy

1. When will my order arrive?

cnluxepick  Delivery time for most physical addresses is 8 to 30 business days.

Your total delivery time depends on the quantity of products you order. Typically, each shipment consists of fewer than 15 items or weighs less than 3 kg. For orders exceeding 15 items or weighing more than 3 kg, we will add an extra shipping batch.

2. Which countries do you ship to?

3. What shipping methods do you use?

We offer standard shipping options such as postal service, EMS, or USPS.

You can also choose expedited shipping services such as FedEx, UPS, or DHL for an additional fee to speed up delivery.

4. Can I send it to a P.O. Box or private mailbox address?

We do not offer P.O. Box service, so you must provide an actual delivery address.

5. Are there any restrictions on your goods in my country?

All countries regulate the quantity and type of goods that can be imported.

Products are generally not considered restricted goods, but please consult your local customs authority before ordering.

6. Do you charge taxes?

We do not charge taxes at checkout, but your local customs will assess taxes before the goods enter the country. The carrier will usually pay these fees on your behalf and collect them from you upon delivery.

You are responsible for all customs fees, including duties, taxes, customs fees, and any other fees assessed at the border before delivery.

7. Can I return goods?

Yes, we accept returns. However, we kindly request that you contact us before returning the goods to obtain the correct return address and estimated return shipping costs. @1208831783@qq.com 

8. What if I receive the wrong or defective goods?

We sincerely apologize if your order was processed incorrectly. Please contact us, and we will do our best to resolve the issue for you as soon as possible. @1208831783@qq.com