After-Sales Policy
We value every customer and are committed to providing a reliable shopping experience.
Due to the sensitive nature of our products, international returns may be subject to customs restrictions. Packages returned to China may not pass customs clearance and may not be successfully delivered back to our warehouse. Therefore, all orders are final sale and cannot be returned or exchanged once the order has been shipped or delivered.
If you experience any issues with your order, please contact our customer service team. We will carefully review your request and provide assistance whenever possible.
After-Sales Support Requirements
To help us verify and resolve any order-related issues, customers are required to provide a complete unboxing video.
Unboxing Video Requirements:
- The video must clearly show the front side of the shipping label and the complete package before opening.
- The video must show the entire unboxing process, including all six sides of the package.
- The video must be recorded continuously with no interruptions, editing, or obstructions. The package must remain visible in the camera frame throughout the entire recording.
- For issues such as missing items, incorrect items, or fulfillment mistakes, a valid unboxing video is required in order to receive after-sales support.
Please keep the unboxing video as proof until your order has been fully checked and confirmed. Without a valid unboxing video, we may not be able to verify the issue or provide after-sales assistance.
Contact Customer Support
If you need any assistance regarding your order, please contact us:
Email: daisy@easychinashop.com
WhatsApp: +86 19143733604
Response Time: 12–24 hours
Our customer support team will review your request and get back to you as soon as possible.
Thank you for your understanding and cooperation.